Refund policy

Because all items are made to order, we accept returns, replacements, or refunds for misprinted, damaged, or defective items within 30 days of receiving your order.

Damages and Issues
Please inspect your order upon reception and contact us immediately at support@sovereigncapsule.com with a description and clear photo of the damage or misprint. We will promptly arrange a replacement or refund at no additional cost to you.

Cancellations & Size Exchanges
Because each piece is custom printed on demand, we cannot accept returns or exchanges for ordering the wrong size. Please refer to our Size Guide before placing your order. If an order has not yet entered production, we may be able to cancel or update it if you contact us immediately.

Refunds
Once approved, your refund will be automatically processed to your original payment method within 5–10 business days.